Careers

Core Responsibilities

• You will provide a welcoming environment for our customers, record the mileage of their vehicles, and test-driving vehicles to evaluate their current service needs, if applicable.
• You will recommend additional services as indicated in their service history or vehicle inspection, and counselling customers on the benefits of maintaining their vehicle(s) in accordance with the manufacturer’s specifications.
• You will be preparing detailed repair orders, with estimates for parts and labor, and obtaining the customer’s signature.
• You will be scheduling service appointments, preparing service orders by retrieving the owner’s vehicle history in advance of their arrival, and fielding phone inquiries about their service.
• You will be coordinating with the dispatcher to determine the completion of their service appointment.
• You will oversee the repair progress and notify the customer of any changes. You will receive prior authorization from the customer before performing additional repairs.
• You will ensure customer vehicles are secured and parked in the proper location, with their keys labeled and locked in a separate location.
• You will ensure that the repair order itemized all work, including any additional authorized work, and close or adjust orders as appropriate.
• You will evaluate vehicles for any paint and body damage and provide an estimate where applicable.
• You will discuss all work completed and any associated charges with the customer.
• You will ensure all pricing information and all forms are kept current.
• You will maintain our high-quality standards to eliminate revisits and maximize our customer’s satisfaction.