Careers

Now Hiring – Automotive Service Advisor

As a service advisor you will work alongside our customers, service technicians and dispatcher. You will inform customers of work needed/recommended and schedule service work in our service department. This will be a full-time salaried position that does not require any prior experience.

Why should you work for us?

- Riverside Dodge is a culture, we believe in having fun while you are work and still get the job done!

- We have been “changing the vehicle ownership experience, one fair deal at a time!" and will continue to do so.

- We are proud to have been named one of the Best Dealerships to Work For in Canada three years in a row by the Automotive News!

- We have won multiple local Best of the Best awards including Best Car Dealership in Prince Albert for the last three years!

- We are one of the fastest growing and progressive Dodge Chrysler Jeep Ram dealerships in Canada and we need great people like you to continue to provide an exceptional experience to our customers!

- We host the best year end party in the city for our staff as well as several other staff functions throughout the year like BBQ’s, paintball, and golf.

We offer:

- A discreet and confidential application process

- A comprehensive group benefits package

- An industry leading unlimited sick pay policy

- An employee pension plan with employer matching contributions

- The opportunity to grow within our company, every one of our managers was promoted from within

- Training & professional development, we believe in constant improvement. We use online, video and even bring in industry experts to become the best we can be.

- A flexible work environment with opportunity for growth within a growing dealership!

- We are locally owned and operated, not a giant dealer group that doesn’t know your name!

Core Responsibilities

• You will provide a welcoming environment for our customers, record the mileage of their vehicles, and test-driving vehicles to evaluate their current service needs, if applicable.

• You will recommend additional services as indicated in their service history or vehicle inspection, and counselling customers on the benefits of maintaining their vehicle(s) in accordance with the manufacturer’s specifications.

• You will be preparing detailed repair orders, with estimates for parts and labor, and obtaining the customer’s signature.

• You will be scheduling service appointments, preparing service orders by retrieving the owner’s vehicle history in advance of their arrival, and fielding phone inquiries about their service.

• You will be coordinating with the dispatcher to determine the completion of their service appointment.

• You will oversee the repair progress and notify the customer of any changes. You will receive prior authorization from the customer before performing additional repairs.

• You will ensure customer vehicles are secured and parked in the proper location, with their keys labeled and locked in a separate location.

• You will ensure that the repair order itemized all work, including any additional authorized work, and close or adjust orders as appropriate.

• You will evaluate vehicles for any paint and body damage and provide an estimate where applicable.

• You will discuss all work completed and any associated charges with the customer.

• You will ensure all pricing information and all forms are kept current.

• You will maintain our high-quality standards to eliminate revisits and maximize our customer’s satisfaction.

In addition, our service advisors need:

• To possess basic math skills.

• To be capable of speaking with customers or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence.

• To be professional and courteous in attitude, wardrobe, and grooming.

• To keep their work area clean and orderly.

• To complete any other duties as assigned to them.

• To possess a valid Driver’s License